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Terms & Conditions

Terms and conditions - is a section that we recommend you read carefully, because it involves details that can answer your questions.

This policy is addressed to all customers of izabelamandoiu.ro and personal data collected after visiting the site. By visiting izabelamandoiu.ro or by entrusting personal data, you express your agreement with regard to those mentioned in the following paragraphs.


USER INFORMATION & COPYRIGHT

izabelamandoiu.ro is the property of 13 BUSINESS PROJECTS SRL
Unique Identification Code: RO40965663

Commercial Trade Register: J15/829/2019
Pucioasa, Str. Ana Ipatescu no. 5, Dambovita county


The izabelamandoiu.ro domain together with the virtual store, including enumeratives, texts, images, graphics, buttons, programs, web graphic elements and the related database are administered by 13 BUSINESS PROJECTS SRL . The entire content of the site is the property of our company and is protected according to the Copyright Law and laws regarding intellectual and industrial property rights. The use without the written consent of our company of any elements listed above is punishable according to the laws in force.

The user represents the person who accesses the site, for private or professional purposes and who has accepted the TERMS AND CONDITIONS of this site, thus fulfilling all the requirements of the registration process. It represents the use of the WEBSITE in a way contrary to the practice in the field, the regulations and the legislation in force or in any other way that may cause damage to our company.

The information published on our website is information of general interest about our company, the products sold by it, as well as other information considered by our company to be of interest to users. The information is made available to users free of charge. Our company is the owner of all intellectual property rights on the site, respectively on its design and content. The user has the obligation to respect all the intellectual property rights of our company, provided by the legislation in force.

The user undertakes to access and use the site for purposes and by means that do not constitute abusive use.

13 BUSINESS PROJECTS SRL sells to the client, a natural or legal person, the products presented on the website and collects their consideration from him. Izabelamandoiu.com constantly tries to maintain the accuracy of the information presented on the site.

13 BUSINESS PROJECTS SRL reserves the right to make any changes to the website, the information displayed on the website and its structure without prior notification to users in this regard. Our company does not assume responsibility for the product descriptions presented in the virtual store. However, great efforts have been made to minimize all the mistakes that may arise from the electronic or manual editing of the information presented. Also, the images are presented on the website as an example, and the delivered products may differ from the images displayed on the website in any way, due to the modification of the characteristics, the design without prior notification by the manufacturers.

The products bought through the website benefit from the usual guarantee of each individual product.

If the prices or other details related to the products were displayed incorrectly, including due to the fact that they were entered incorrectly in the database, our company reserves the right to cancel the delivery of the respective product and to notify the customer as soon as possible time about the error that occurred, if the delivery has not yet been made.

All products are original! They come accompanied by the invoice and tax receipt, issued by our company.

Users can copy the content from the site to their own computer, but it is not allowed to use the copied content to obtain material benefits. It is also not allowed to post or redistribute any part of the Izabelamandoiu.com website or its content, unless there is written approval from the company for this.

ANY ATTEMPT TO ACCESS PERSONAL DATA OF ANOTHER USER OR TO MODIFY THE CONTENT OF THE SITE OR TO AFFECT THE PERFORMANCE OF THE SERVER ON WHICH THE SITE RUNS WILL BE CONSIDERED AN ATTEMPT TO FRAUD THE SITE AND WILL INITIATE A CRIMINAL INVESTIGATION AGAINST TO THE ONE OR THOSE WHO TRIED THIS FACT.

ACCESS TO THE SITE

www.izabelamandoiu. ro guarantees the user limited access, in personal interest, to this site and does not grant him the right to download or modify the site in whole or in part, to reproduce the site in whole or in part, to copy, sell/ resell or exploit the site in any other way, for commercial purposes or contrary to the interests of the company www.izabelamandoiu. ro without its prior written consent.

PERSONAL DATA

Customer data izabelamandoiu. ro are collected and stored securely in our internal systems. We collect information every time a customer creates a new account or updates it, when they access the site, when they place an order, opt in to the newsletter, shop online or participate in promotions or surveys. This information may include, but is not limited to, customer contact information (such as first and last name, email address, shipping addresses and phone number) and personal card information.

The purpose of data collection is: informing users/customers regarding the status of their account, informing users/customers regarding the evolution and status of orders, evaluating the products and services offered, commercial activities, promotion of products and services, marketing, advertising, media, administrative, development, market research, statistics, tracking and monitoring of sales and consumer behavior.

If you use the option - send to a friend, by accessing the "MAIL THIS PRODUCT" button, found on all our product pages, we will not collect your friend's name and email address. This data is only used to send the email to the mentioned address and is not saved in our database.
Izabelamandoiu. ro assumes responsibility for the privacy of the data provided.

Please access PRIVACY POLICY for further information.

USE OF PERSONAL DATA

When you place an order on our website we use your data to be able to process and track the order and to be able to contact you by email or phone in case we have any concerns or questions about the order or for information on further actions , creating statistical reports, etc.

Your personal data may be transmitted to legal authorities for the purpose of verifying commercial transactions or to other legal authorities to carry out any checks justified by law.

The data provided by the clients are strictly confidential. www.izabelamandoiu. ro undertakes to its clients not to provide this data to third parties or companies and to use it strictly for the use of the business relationship between the client and www.izabelamandoiu. ro .
We keep records of all orders placed over time on the izabelamandoiu website. ro , which we associate with the information provided by you over the phone, so as to optimize the services offered.

This site uses security measures against the loss, alteration or misuse of information under our control.

www.izabelamandoiu. ro undertakes to respect your rights conferred by Law 677/2001, and at your request sent to the address www.izabelamandoiu. ro , undertakes: to rectify, update, block, delete or transform into anonymous data, free of charge, the data whose processing does not comply with the provisions of Law no. 677/2001 regarding the protection of individuals regarding the processing of personal data and the free movement of such data; to stop processing your personal data.

www.izabelamandoiu. ro certifies that it will respect the rights conferred by Law no. 677/2001 regarding the protection of individuals regarding the processing of personal data and the free movement of such data, of Law no. 365/2002 regarding electronic commerce, as well as Ordinance no. 130/2000 regarding consumer protection when concluding and executing distance contracts with subsequent amendments. These rights include (the list is not exhaustive):

1. the right to request www.izabelamandoiu. ro to confirm whether or not it processes your personal data, free of charge for one request per year;

2. the right to request www.izabelamandoiu. ro to rectify, update, block or delete, free of charge, those data provided whose processing does not comply with the provisions of Law no. 677/2001;

3. the right to request www.izabelamandoiu. ro to stop, free of charge, the processing of his personal data;

4. In the case of online payments, payment for the services on this website is made through the online payment solutions offered by Europayment Services SRL.

In order to eliminate the risk of your data being obtained and misused by third parties:

www.izabelamandoiu. ro and Europayment Services SRL guarantee the security of IT systems.

The information regarding the bank card data (card number, expiration date, etc.) are not transferred or stored, at any time, on the servers of www.izabelamandoiu.com or on the servers of Europayment Services SRL.

In the case of the 3D Secure system for payment with Visa or MasterCard cards, the data related to your card are entered directly into the Visa or MasterCard systems, and if your card was issued by a bank certified in the 3D Secure system, the authorization of the transaction it is done only after your authentication in this system - entering a secret code/password known only to you, similar to the PIN code for ATM transactions.

When we offer contests, promotions, or surveys, certain information may be required to announce winners or to fulfill promotional obligations. Under these conditions, there is the option to receive e-mails from izabelamandoiu. ro regarding our products, services, contests or promotions. You will be able to receive information about collections, communication campaigns and marketing campaigns, only if you specifically express your desire in this regard, by registering in the newsletter box, if you check the corresponding box during the ordering process or if you participate in a competition that has with the goal of building a community and you agree to receive information, with the possibility to request delisting at any time.

 

LEGAL BASIS FOR PROCESSING

  1. For the processing of personal data for the purpose of initiating or executing a contract with you, the legal basis is represented by art. 6 para. (1) lit. (b) of the GDPR.
  2. As long as the processing of your personal data is necessary for the fulfillment of our legal obligations (e.g. for data retention), we are authorized to do so according to Art. 6 para. (1) lit. (c) of the GDPR.
  3. In addition, we process personal data for the purpose of protecting our legitimate interests and the legitimate interests of third parties according to art. 6 para. (1) lit. (f) of the GDPR. Maintaining the functional capacity of our IT systems, but also the marketing of internal and external products and services and the legally provided documentation of business contacts are such legitimate interests.

According to the requirements of Law no. 677/2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data, amended and supplemented, the COMPANY has the obligation to administer in safe conditions and only for the specified purposes, the personal data that you provide us about yourself .

Also, the company can provide your personal data to other companies with which it is in partnership, but only on the basis of a confidentiality commitment from them, by which it guarantees that these data are kept safe and that the provision of this personal information it is done according to the legislation in force, as follows: providers of marketing services, courier, payment / banking services, accounting services, telemarketing or other services, other companies with which we can develop joint programs for offering products and services on the market our insurers.

Your personal information can also be provided to the Public Prosecutor's Office, the Police, the Courts and other authorized state bodies, based on and within the limits of the legal provisions and as a result of express requests.

By reading these, you are aware that you are guaranteed the rights provided by law, namely the right to information, the right to access data, the right to intervene, the right to oppose, the right not to be subject to an individual decision, the right to address to justice in case of violation of his rights guaranteed by Law 677/2001 for the protection of individuals regarding the processing of personal data and the free movement of such data. At the same time, you have the right to object to the processing of your personal data and to request their total or partial deletion.

  1. As long as you expressed your consent to the processing of your personal data, this constituted the legal basis for the processing (art. 6 para. (1) letter (a) of the GDPR)

UPDATE OF PERSONAL DATA

So that your information is always accurate and up-to-date, it can be modified and completed by accessing the personal account created on Izabelamandoiu. EN

From 25 May 2018, you have the right to be forgotten. Anyone who wishes to no longer have information stored regarding contact details, previous orders or existence in a community database, must request this in writing from us.

HOW TO ORDER ONLINE AND HOW TO CREATE A NEW ACCOUNT

To be able to buy products from our website, you don't have to, but you can first register a user account. You can do this by accessing the " NEW ACCOUNT " link on the main page of our store.

After you have registered as a user, you must choose your favorite product or products and add them to the Shopping Cart. Since Izabela Mandoiu products are divided into 2 categories, Demi-Couture and Collections, you have the option of selecting the product tailored according to standard dimensions or the TAILOR-MADE option, after which we tailor the product according to your dimensions. This does not involve additional costs if the creation of the product initially presented on the website does not involve changes to the basic pattern or other changes to the product. If you opted for TAILOR-MADE , please enter your measurements in the comments section or send them to us by e-mail at atelier@izabelamandoiu.com.

After you are sure that you have added the selected products (please check the sizes and colors you want), you must press the Order button.

After pressing this button, a summary of your order will automatically be loaded. This summary will also be sent automatically to the e-mail address you left during registration and which we communicate with you (if you change your e-mail address, it is very important to transfer the new one to your account as well ).

Before completing the order, fill in the invoicing data, select the transport method, the payment method, check that you agree with the data protection and the terms and conditions on the website.

If you have other questions, please write to us by filling out a contact form.

AVAILABILITY OF PRODUCTS & DELIVERY TIME

All Izabela Mandoiu orders are processed and shipped during business hours (Monday - Friday 11:00-19:00 EET).

When you place an order for one of the products ordered through the website, please check the delivery term mentioned on the product presentation page.

izabelamandoiu ro offers for sale products made according to the size guide presented on the website, available in the Collections category. If the customer orders a product made according to the standard size guide and which is in stock, its delivery takes place within a maximum of 3 working days. If the product has to be made, the duration depends on the number of orders in progress at the moment of the order being placed, without exceeding the deadline of 8 working days, but there will also be exceptions, moments in which each customer will be notified by phone or textually through the means of communication noted in the Contact column.

However, because we use handmade applications in limited series and handmade products with a long production time, the products presented on izabelamandoiu.com in the Demi-Couture category will be delivered to the customer within the limits of the available stock and in the order in which they have have been ordered, and the delivery period of 8 working days will be exceeded, you will receive a notification by phone or via email specifying the availability of the product, after which you will decide whether to keep the product until the stock is updated or to order another. The articles in category D demi-Couture require a production time (manufacturing or manual sewing) of several weeks. 13 BUSINESS PROJECTS SRL will not ship a product other than the one ordered.

Upon request, we can make the desired products according to the specifications presented by the consumer and/or clearly personalized, products that are manufactured individually for each customer and therefore are not in stock. Thus, the approximate delivery time is 5 - 10 working days from the moment of order confirmation. In exceptional cases, the duration can be extended up to a maximum of 45 days, the affected customers being notified in advance.

If one or more ordered products are not in stock, or the order includes 2 products from different categories, and the delivery time of one of them exceeds 8 working days, the customer will be notified in advance by phone or e-mail to determine if partial sending of the order is desired or if all products are expected to be available.

Products made to order, according to the customer's dimensions, cannot be returned, unless they have manufacturing defects. Also, if an advance payment was made for the production of the product, it will not be refundable, if the supplier has already started to make the product.

If the payment is made in advance, and the selected products are no longer available or can no longer be made, the customer will have the right to receive back the money paid for the respective products. In all cases where the products cannot be delivered, the customer will only be able to request the immediate return of the amounts already collected by 5 ANA CONCEPT DESIGNS SRL, but not other compensations.
In order for you to be aware of the availability of the products in stock, after each order placed, an Izabelamandoiu.com representative will contact you to confirm this.

The products participating in the promotions are delivered within the limit of the existing stock, without the possibility of updating it.

The ordered products are delivered throughout the country by a specialized courier company. In the case of delivery by the courier company, your order will be delivered to the address indicated by you, in the time interval established by mutual agreement with the courier. The products are in the original packaging and are insured throughout the transport, until delivery.

Upon receipt of the parcel, please check the integrity of the packaging, as well as the availability of the tax invoice. Without exception, this document is inside the package.

DELIVERY OF PRODUCTS

izabelamandoiu.ro delivers nationally and internationally through partner courier companies.

  • International delivery in all countries within the European Union.
  • International delivery outside the European Union: United States of America, Asia, Africa, Australia, other countries outside the European Union.

For more information about delivery outside Romania, please write to atelier@izabelamandoiu.com.

DELIVERY SCHEDULE

Orders are delivered by courier from Monday to Friday between 9:00 - 17:00 to the address mentioned in the order. At the customer's request, orders can also be delivered on Saturday, until 2:00 p.m. Weekends and legal holidays are not considered working days.

DELIVERY COSTS

The prices displayed on the website do not include courier delivery fees. Changing the destination influences the price of the products and the related delivery fees.

The standard courier delivery fee depends directly on the delivery address:

  • national delivery - 20 ron
  • delivery in Bucharest - 15 ron
  • international delivery in the EU - 125 ron (with prior confirmation)
  • international delivery in the USA & Canada - 150 ron (with prior confirmation)
  • international delivery outside the EU - 190 ron (with prior confirmation)
  • International delivery within the European Union - prices include VAT and other taxes (DDP regime - delivery duty paid).
  • International delivery outside the European Union - prices do not include VAT, customs duties and other specific taxes (DDU regime - delivery duty unpaid). The fees specific to each destination will be calculated and invoiced separately by the courier company and will be borne by the consumer

 

RECEIVING THE PARCEL

Parcels are handed over based on signature or delivery pin code, by the representative of the courier company.

Please refuse the package if it is damaged.

We ask that upon receiving the package, check the products and, in case there are inconsistencies compared to the initial order and/or the products have manufacturing defects, let us know immediately.

SPECIAL CONDITIONS

During the delivery time, factors can intervene that can cause delays, independent of our will or that of the courier company, such as: unfavorable weather conditions, accidents or road blocks. In all these cases, a representative will inform you and communicate a new date regarding the delivery.

PRODUCT PRESENTATION

The description and presentation photos of the products are informative and may contain accessories not included in the price. Also, the color of the products may differ significantly from the actual color, depending on the properties of the monitor used.

 

PRICE & PAYMENT POLICY

The prices are established when the products are displayed on the website and may change if the discount policy is applied. All prices are expressed in lei and include VAT (19%).

The price shown on the invoice will be the same as the one shown on the website at the time of the operation, to which the delivery costs are added.

We reserve the right to change prices over time.

PAYMENT FOR SERVICES

Payment for services according to these Terms and Conditions can be made online, with the card, cash on delivery of the products or by bank transfer based on the issued invoice.

Payment can be made by credit/debit card or installment card.

If the payment is made online, with the credit/debit card, it is necessary to fill in a form with the data about it. If the card transaction was successful, the following screen provides the relevant information for the order.

www.izabelamandoiu.ro accepts the following credit/debit cards: Visa, Visa Electron, Mastercard/Eurocard, Maestro, including Visa or MasterCard virtual cards. Using your credit/debit bank card as payment method, your order will be processed immediately.

Payment can also be made with shopping cards, thus in installments. Up to 6 installments can be chosen.

By credit card issued by Banca Transilvania (Star BT Program).

By credit card issued by Alpha Bank.

By credit card issued by Garanti BBVA.

By credit card issued by First Bank.

Online with bank card through EuPlatesc (Visa/Maestro/Mastercard).

In the case of the "Online by bank card" payment option, you will be redirected to the secure page of the payment processor where you will fill in a form with your card information.

- Payments with credit/debit cards issued under the Visa and MasterCard logo (Visa/Visa Electron and MasterCard/Maestro) are made through the "3-D Secure" system developed by the Visa/MasterCard card organizations and which ensures online transactions the same level of security as that achieved at the ATM or in the physical environment, at the merchant.

- "3-D Secure" ensures first of all that no information related to your card is transferred or stored, at any time, on the servers of the virtual store.

Important to know! - For bank card payments, no commission is charged from the card holder!

RETURN CONDITIONS:

According to the Emergency Ordinance 34/2014 regarding the rights of consumers: "The consumer has the right to notify the merchant in writing that he gives up the purchase, without penalties and without citing a reason, within 14 calendar days from receiving the product" .

Please keep in mind that most of the products presented on izabelamandoiu.com are manufactured based on the order and according to the mentioned specifications - color, size, etc. We guarantee the quality of the manufactured products. If the products are made according to the customer's dimensions and are customized according to the customer's specifications (modifications of the product that differ from the model presented on the website and include pattern changes) - they cannot be returned.

According to GEO 130/2000 art. 10 lit. c) - "The consumer cannot unilaterally denounce the following types of contracts [...] c) contracts for the supply of products executed according to the consumer's specifications or of distinctly personalized products [...]."

According to GEO 34/2014 art. 16 letter c) - "The following are exempted from the right of withdrawal provided for in art. 9-15 with regard to distance contracts and contracts outside commercial premises: [...] c) supply of products made according to the specifications presented by consumer or clearly personalized [...]."

Also, the products collected from our headquarters, according to law no. 51 of January 21, 2003, is not considered distance trade and therefore cannot be returned.

RETURN TERMS

  • You must notify us by e-mail or telephone within the first 14 days of receiving the order which products you wish to return.
  • The products can be returned only if they are in their original condition, show no damage due to use, if they are accompanied by the original packaging, as well as the documents received in the box. The returned products must be new, unused, unwashed, without signs of physical wear or damage.

All return charges are borne and paid in full, in advance, by you.

We will notify you as soon as your return has been received at the factory and checked for compliance with the return conditions. We reserve the right to accept or refuse your return only after the products have been checked for compliance with the return conditions below.

  • If the products are not returned within 5-7 days from the confirmation of the return by email, they are damaged, the return has an uncertain/unidentifiable sender, we reserve the right to refuse the return and/or to send back the products at your expense.
  • If the products are returned with missing/damaged labels, we reserve the right to withhold the amount due to the depreciation of the products, which will be explicitly communicated to you by email, or to send the products back to you, at your expense.
  • If the return is refused and we will send the products back to you, and the package is refused by you, we reserve the right to retain all the amounts paid.
  • If the return is resolved with an exchange, the new product will be shipped within a maximum of 5-7 working days from the receipt and verification of the returned product.
  • If the return is settled with the restitution of the value of the product from which the value of the round-trip transport is deducted, this will be done within 2-4 working days from the receipt and verification of the returned product. (it is possible to overlap with days with errors in the banking system)

NOTE: We do not accept cash on delivery packages. We do not accept packages whose sender cannot be identified. We are not responsible for lost or damaged packages in transit. We do not pick up parcels from Posta Romana or any other post office.

 NOTE: Repeated return requests by the same customer can be considered abuse.

Considering that we want you to be fully satisfied with Izabela Mandoiu products, we assure you that we will do our best to resolve your return request.

Money back within 2-4 working days from receipt and verification of the returned product. (it is possible to overlap with days with errors in the banking system)

If the return is resolved by returning the value of the product / exchanging it with existing products in stock, the following fees will not be refunded - standard or express delivery fee (including in the case of promotions related to the delivery fee), customs fees, bank commissions, exchange rate differences in the case of payments in EUR, other specific taxes as the case may be.

In the case of international deliveries outside the EU, the fees specific to each destination invoiced separately by the courier company will not be refunded.

The refund of the product's value, with the exception of the taxes that are withheld, will be made by bank transfer to the account from which the payment was made, within 2-4 working days from the receipt and verification of the returned product . We will notify you by email as soon as the product refund has been processed.

MANUFACTURING DEFECTS

The satisfaction of each customer is a priority responsibility for us and that is why we invest all our resources to offer you the best quality when you purchase one of our products. We assure you that all Izabela Mandoiu products are thoroughly checked before delivery, so that they meet the most demanding quality and compliance procedures.

However, in case of reporting major manufacturing defects, please notify us immediately and by default the products will be returned. In this situation, you can choose either to replace the products or to refund the value of the products, in which case we cover the round-trip shipping.

Any notification regarding the existence of manufacturing defects after a period longer than 3 days from the receipt of the products is considered expired.

WRONG SIZE

If it is your first order on izabelamandoiu.com and if you have not tried our products, the product that does not fit you in size can be replaced with an identical product, the same model and the same details, an extra size or in the minus. In this situation, the refund of the product value does not apply. The return for the replacement of the size is accepted only once and for a single product, and must be notified within 3 days of receiving the product.

Any notification regarding the inappropriate size after a period longer than 3 days from the receipt of the products is considered expired.

However, in certain situations, we reserve the right to refuse the replacement of products that do not match in size, according to GEO 130/2000 art. 10 lit. c) and/or GEO 34/2014 art. 16 lit. c).

Returns for the wrong size do not apply to products purchased during promotions / products received as gifts.

Returns for the wrong size apply only to customers who have a personal account on izabelamandoiu.com.

NOTE: Repeated returns for the wrong size are not accepted.

IZABELA MANDOIU PRODUCTS GUARANTEE

The products sold on izabelamandoiu.ro, before being packaged, go through a technical quality control. This fact eliminates the possibility of defective products being delivered. The products are properly packed in special boxes. Each fiscal invoice will include the declaration of conformity and the guarantee certificate of the products.

Product conformity – products are considered to be in conformity if:

  • they correspond to the description made by the seller and have the same qualities as the products that the seller presented on izabelamandoiu.ro as models;
  • correspond to any specific purpose requested by the consumer, purpose made known to the seller and accepted by him when purchasing the product;
  • correspond to the purposes for which products of the same type are normally used;
  • being of the same type, it presents quality parameters and normal performances, which the consumer can reasonably expect, given the nature of the product and the public statements regarding its concrete characteristics, made by the seller, the manufacturer, especially through advertising or registration on the product label.

It is not considered to be a lack of conformity if, at the time of the act of sale, the consumer knew or was not aware of this lack of conformity.

Instructions for maintenance / use / storage of textiles. Warranty certificate

Please keep the tax invoice and the confirmation received by email from the electronic payment service, in the case of payment by card or bank transfer, respectively the receipt received from the courier in the case of cash on delivery payment, in order to be able to prove the date of purchase of the product, in case of any quality complaints that can be addressed to the izabelamandoiu.com store. The guarantee certificate provides customers with all the rights granted to consumers by the legislation in force (Law no. 449/2003, OG no. 21/1992, etc.).

The warranty period offered by 13 BUSINESS PROJECTS SRL to its customers for textile garments is 30 days from the date of purchase of the product, for deficiencies not attributable to the consumer. The warranty covers the lack of conformity existing at the time of purchase of the product, normal wear and tear of the product not being covered. The guarantee offered does not affect the rights granted to the consumer by the legislation in force.

13 BUSINESS PROJECTS SRL offers ways to ensure the guarantee, depending on the deficiency, the repair of the product, its replacement or the restitution of the product's value, under the conditions of the legislation in force. The remedial measure can be established by joint negotiation.

In order to grant the guarantee, it is necessary to observe the following maintenance / use / storage instructions for textile garments:

Maintenance : Do not remove the fabric label with the maintenance instructions from the product throughout the life of the product. To avoid product degradation, to ensure a long period of product use and to maintain the aesthetic appearance as much as possible, strictly follow the product maintenance instructions regarding the following operations: washing, bleaching, drying, ironing and professional maintenance. If one of the maintenance operations is prohibited, its application may damage the product. Before applying any kind of cleaning or bleaching product, it is very important to carefully read and follow the instructions for use recommended by their manufacturers.

Use : As the products are made of textile materials, avoid contact with open flame, contact with sharp or cutting objects, proximity to a strong heat source.

Storage : Products made of colored materials are kept in places away from direct sunlight; also, the drying of textiles is not carried out over several days under the sun's rays.

"The consumer has the right to notify the merchant in writing that he is canceling the purchase, without penalties and without citing a reason, within 10 working days of purchasing the product."

DECLARATION OF CONFORMITY

We,

13 BUSINESS PROJECTS SRL
Unique Identification Code: RO40965663

Commercial Trade Register: J15/829/2019
Pucioasa, Str. Ana Ipatescu no. 5, Dambovita county

, we ensure, guarantee and declare under our own responsibility, according to the provisions of art. 3 of Decision no. 1022/2002, that the textile products sold, to which these declarations refer, do not endanger life, health, work safety, do not produce a negative impact on the environment and are in accordance with Internal Norms and European Norms.

NEWSLETTER

At certain times, on our website you will be able to opt-in to join our customer base and receive information about our products, services and promotions. When you register on Izabelamandoiu.ro or update your account, when you log in, place an order, opt-in to receive our emails, shop online, participate in a contest, survey or promotion, you will automatically be added to our database and receive informative and/or promotional material from us ONLY if you give your consent for this or specifically request this aspect.

If you no longer wish to receive information from Izabelamandoiu.com, you can opt to deactivate this option on the ACCOUNT INFORMATION page, e-mail options, uncheck General Newsletter and then click OK.
This can also be done as follows:
· Sending an e-mail: atelier@izabelamandoiu.com with the message "Unsubscribe e-mail izabelamandoiu.ro;
· Your name and address.

YOUR ACCOUNT ONLINE

When you create an online account on izabelamandoiu.ro, you will be prompted to select a password. Retrieving personal data and the history of orders placed can only be done by entering the correct password, which you chose when creating the account. After correctly providing the password, you can change, add or delete your personal data at any time through the "My Account" page.
If you forget the initial password, you can request to receive it via your email address, with a single click on "I forgot my password" and entering your email address. We do not disclose passwords over the phone, nor will we send them to an address other than the one used for registration.

TRADEMARKS

izabelamandoiu.ro and partner companies own all rights regarding the brands and trade names used. All these brands, names or clothing models presented and all associated logos or images are registered and are the property of 13 BUSINESS PROJECTS SRL and under the protection of Romanian laws and treaties. Their wrong or abusive use is strictly prohibited and will be punished according to the law.

 

LINKS TO OTHER SITES

To maximize your shopping experience, Izabelamandoiu.ro may include links to partner sites. These sites may have their own security policies, which you may wish to review. Izabelamandoiu.ro does not assume responsibility for the security policies or the content of partner sites.

COOKIES

COOKIES POLICY

  1. Introduction

This Cookie Policy applies to all users of the website www.izabelamandoiu.ro

The information presented below is intended to inform users about the placement, use and management of cookies in the context of browsing this Internet Page.

We use the term "cookies" to refer to cookies and similar technologies through which information can be collected automatically.

Cookies are used to provide Site users with a better browsing experience and services adapted to the needs and interests of each individual user, namely for:

  • improving the use of the Website, including by identifying any errors that occur while visiting/using it by users;
    • providing anonymous statistics on how this Website is used to 5 ANA CONCEPT SRL, as the owner of the Website;
    • anticipation of possible services/goods that will be provided/made available to users through this Website in the future, depending on the services/products accessed.

Cookies send valuable feedback to the online platform on how this Website is used, so that measures can be taken to make it more efficient and accessible for users. Thus, the use of cookies allows the memorization of certain settings/preferences established by users during browsing sessions (for example, the language in which the Internet Page is viewed).

  1. What are cookies?

An "Internet Cookie" (term also known as "browser cookie" or "HTTP cookie" or "cookie") is a small file, consisting of letters and numbers, which will be stored on the computer, mobile terminal or other equipment of a user through which the Internet is accessed.

Cookies are installed through the request issued by a web server to a browser (eg: Internet Explorer, Firefox, Chrome). Once installed, cookies have a fixed lifetime, remaining "passive", in the sense that they do not contain software, viruses or spyware and will not access information on the hard drive of the user on whose equipment they were installed.

A cookie consists of two parts:
• name and
• the content or value of the cookie.

From a technical point of view, only the web server that sent the cookie can access it again when a user returns to the web page associated with that web server.

There are the following categories of cookies:

  • Session Cookies – A "session cookie" is a cookie that is automatically deleted when the user closes their browser.
  • Persistent Cookies – A "persistent cookie" is a cookie that remains stored on the user's terminal until it reaches a certain expiration date (which may be minutes, days, or years in the future).
  1. What is the lifespan of cookies?

Cookies are managed by web servers. The lifetime of a cookie can vary significantly, depending on the purpose for which it is placed. Some cookies are used exclusively for a single session (i.e. session cookies) and are no longer retained from the moment the user leaves the website. Some cookies are retained and reused each time the user returns to that website (i.e. persistent cookies). However, cookies can be deleted by the user at any time through the browser settings.

  1. What are cookies placed by third parties?

In addition to the cookies set by the izabelamandoiu.com platform, certain sections of content on this Internet Page may be provided by third parties, i.e. not by our online platform, in which case these cookies are called "third party cookies".

Third-party providers of cookies must also comply with data protection rules and the Privacy Policy available on the Site.

These cookies may come from the following third parties: Google Analytics, Youtube, Facebook, Twitter, Linkedin.

  1. How to use cookies through the Website:

By using/visiting the Website, cookies may be placed for the following purposes:
a. Website performance cookies;
b. User analysis cookies;
c. Cookies for geotargetting;
d. Registration cookies;
e. Cookies for advertising;
f. Cookies of advertising providers;

  1. Performance cookies:

With this type of cookies, the preferences of the user of the Internet Page are saved, so that setting the preferences again in the case of subsequent visits to the Internet Page is no longer necessary.

  1. User analysis cookies

These cookies inform us if a certain user of the Website has visited/used the Website previously. These cookies are used for statistical purposes only.

  1. Cookies for geotargetting

These cookies are used by a software that determines the country of origin of the user of the Internet Page. You will receive the same ads regardless of the selected language.

  1. Cookies for registration

When you register on this site, cookies are generated that remember this action. The servers use these cookies to show us the account you are registered with and whether you have permission for a particular service. Also, the use of these cookies allows us to associate any comment posted on the Website with the username of the account used. If the "keep me registered" option has not been selected, these cookies will be automatically deleted when the browsing session ends.

  1. Cookies for advertising

These cookies make it possible to find out whether a user has viewed an online advertisement, its type and the time elapsed since viewing the respective advertising message. As such, such cookies are used for online advertising targeting. These cookies are anonymous, storing information about the content viewed, not about the users.

  1. What type of information is stored and accessed through cookies?

Cookies store information in a small text file that allows the browser to be recognized. This Website recognizes the browser until the cookies expire or are deleted.

  1. Customizing your browser settings regarding cookies

If the use of cookies is not bothersome, and the computer or technical equipment used to browse this Website is used only by you, long expiration periods can be set for storing the browsing history.

If the computer or technical equipment used to browse this Site is used by several people, the setting to delete individual browsing data each time the browser is closed can be considered.

  1. How can cookies be turned off?

Disabling and refusing to receive cookies can make this Website difficult to visit, entailing limitations of its possibilities of use.

Users can configure their browser to reject cookies or to accept cookies from a specific web page.

All modern browsers offer the possibility to change cookie settings. These settings can usually be accessed in the "options" section or in the "preferences" menu of the users' browser.

However, refusing or deactivating cookies does not mean that you will no longer receive online advertising - only that it will not be adapted to your preferences and interests, highlighted by your browsing behavior.

To understand these settings, the following links may be useful:

Cookie settings in Internet Explorer.

Cookie settings in Firefox.

Cookie settings in Chrome.

Cookie settings in Safari.

SECURITY OF CHILDREN'S DATA

izabelamandoiu.ro is interested in protecting data about children and does not collect information about children under 16 years of age. We do not sell products to children under this age and they are intended for sale to parents only.

 

INFORMATION SECURITY

Izabelamandoiu.ro is very interested in protecting its customers' data. However, 100% guarantee of personal data is not always possible.

You are the main actor in keeping data confidential. Due to access to personal data via password, please do not disclose your password.

Our company does not ask its Customers or Users by any means of communication (e-mail / telephone / SMS / etc.) for information regarding confidential data, bank accounts/cards or personal passwords.

The customer assumes full responsibility for the disclosure of his confidential data to a third party.

Our company declines any responsibility, in the event that a customer is/is harmed in any way by a third party who claims to be/represent our interests.

The customer will inform our company about such attempts, using the contact details.

disputes

All misunderstandings between the client and 13 BUSINESS PROJECTS SRL will be resolved amicably. If it is not possible to resolve disputes amicably, the parties will address the competent courts.

By agreeing to these Terms and Conditions, the customer fully assumes these risks.

UPDATES TO THE SECURITY POLICY

In order to improve our services, from time to time we will update the security policy, and the data collected at the time of making the change will be under the protection of the existing security policy at the time of data collection. izabelamandoiu.com will notify customers of updates made by posting them on the site, which is why we ask you to periodically check our security policy.

COMMENTS OR SUGGESTIONS

Any comments or suggestions regarding this policy, our products or services, or regarding questions not answered in the terms and conditions section, please send them to atelier@izabelamandoiu.com.

DISCLAIMER OF LIABILITY

The website, the tools on the website and the software do not offer precise guarantees of normal parametric operation at any time, at any time of the day, to the extent required by the applicable legislation, the company 13 BUSINESS PROJECTS SRL . being exonerated from the liability of any complaints or complaints, this can also be influenced by external factors, related to the context and use of the user's device.

13 BUSINESS PROJECTS SRL does not guarantee that the availability or functions on the website can be error-free, that defects will be fixed, that the server always works within normal parameters or that it does not contain viruses.

The company also does not guarantee that the site's utilities, software or server do not infringe the laws of patents or other intellectual property rights of a person or legal entity, this being, in principle, undesirable.

13 BUSINESS PROJECTS SRL does not guarantee or make any kind of statements regarding the use or the results of the use of this site, the utilities on the site, the software, in terms of their accuracy or authenticity. The device you use to access the izabelamandoiu.ro site is your responsibility and as a result, you will bear the full cost of all service operations, repairs or fixes.

Applicable law may not allow the exclusion of implied warranties, so this exclusion may not apply to you.

LIMITATION OF LIABILITY

The company 13 BUSINESS PROJECTS SRL will not be liable under any circumstances, including but not limited to negligence, for any indirect damages, special damages, damages for moral damages resulting from the use or inability to use the site, the tools of on the website or the software, even if 13 BUSINESS PROJECTS SRL . has been advised of the possibility of such damages.

APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CONSEQUENTIAL DAMAGES, SPECIAL DAMAGES, DAMAGES FOR MORAL DAMAGES, SO THIS LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. In this case, the total liability of 13 BUSINESS PROJECTS SRL to you for all damages, losses and disputes (either contractual or non-contractual damages – including but not limited to negligence) will not exceed the amount of 10 euros.

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