Return policy
Alternatives for return:
We warmly propose, only if possible, 3 alternatives to the return:
- Show the item(s) to your friend, neighbor or colleague from
work, maybe it suits her.
- Order another item, or another size by consulting with us to find
the right fit for you.
- We can adjust to your measurements, for a fee.
If you choose return, please send the parcel here:
29 Matăsari Street, 1st floor, Sector 2, Bucharest
Contact person: Izabela Măndoiu
Number: +40 723 696 399
Then please fill out this form:
COMPLETE THE RETURN FORM HERE: CLICK HERE
According to the Emergency Ordinance 34/2014 on consumer rights: "The consumer has the right to notify the merchant in writing that he gives up the purchase, without penalties and without citing a reason, within 14 calendar days from receiving the product".
Any made to order item is NOT returnable.
For returns to be accepted, items must be in the same condition as received and with tags.
We do not accept parcels with cash on delivery!
Both return shipping and round trip shipping will be paid by you. Shipping for the tour will be deducted from the amount paid per order.
Money back within 2-4 working days from receipt and verification of the returned product. (it is possible to overlap with days with errors in the banking system)
Please keep in mind that most of the products presented on izabelamandoiu.ro are manufactured based on the order and according to the mentioned specifications - color, size, etc. We guarantee the quality of the manufactured products. If the products are made according to the customer's dimensions and are customized according to the customer's specifications (modifications of the product that differ from the model presented on the website and include changes to the pattern) – they cannot be returned.
According to GEO 130/2000 art. 10 lit. c) - "The consumer cannot unilaterally denounce the following types of contracts [...] c) contracts for the supply of products executed according to the consumer's specifications or of distinctly personalized products [...]."
According to GEO 34/2014 art. 16 letter c) - "The following are exempted from the right of withdrawal provided for in art. 9-15 with regard to distance contracts and contracts outside commercial premises: [...] c) supply of products made according to the specifications presented by consumer or clearly personalized [...]."
Also, the products collected from our headquarters, according to law no. 51 of January 21, 2003, is not considered distance trade and therefore cannot be returned.
COMPLETE THE RETURN FORM HERE: CLICK HERE
- You must notify us by e-mail or telephone within the first 14 days of receiving the order which products you wish to return.
- The products can be returned only if they are in their original condition, show no damage due to use, if they are accompanied by the original packaging, as well as the documents received in the box. The returned products must be new, unused, unwashed, without signs of physical wear or damage.
All return charges are borne and paid in full, in advance, by you.
We will notify you as soon as your return has been received at the workshop and checked for compliance with the return conditions. We reserve the right to accept or refuse your return only after the products have been checked for compliance with the return conditions below.
- If the products are not returned within 5-7 days from the confirmation of the return by email, they are damaged, the return has an uncertain/unidentifiable sender, we reserve the right to refuse the return and/or to send back the products at your expense.
- If the products are returned with missing/damaged labels, we reserve the right to withhold the amount due to the depreciation of the products, which will be explicitly communicated to you by email, or to send the products back to you, at your expense.
- If the return is refused and we will send you the products back, and the package is refused by you, we reserve the right to retain all the amounts paid.
- If the return is resolved with an exchange, the new product will be shipped within a maximum of 5-7 working days from the receipt and verification of the returned product.
- If the return is settled with the restitution of the value of the product from which the value of the round-trip transport is deducted, this will be done within 2-4 working days from the receipt and verification of the returned product. (it is possible to overlap with days with errors in the banking system)
COMPLETE THE RETURN FORM HERE: CLICK HERE
NOTE: We do not accept cash on delivery packages. We do not accept packages whose sender cannot be identified. We are not responsible for lost or damaged packages in transit. We do not pick up parcels from Posta Romana or any other post office.
NOTE: Repeated return requests by the same customer can be considered abuse.
Considering that we want you to be fully satisfied with Izabela Mandoiu products, we assure you that we will do our best to resolve your return request.
Money back within 2-4 working days from receipt and verification of the returned product. (it is possible to overlap with days with errors in the banking system)
If the return is resolved by refunding the value of the product / exchanging it with existing products in stock, the following fees will not be refunded - standard or express round-trip delivery fee (including in the case of promotions related to the delivery fee), customs fees, bank commissions, exchange rate differences in the case of payments in EUR, other specific taxes as the case may be.
In the case of international deliveries outside the EU, the fees specific to each destination invoiced separately by the courier company will not be refunded.
The return of the product's value, with the exception of taxes that are withheld, will be made by bank transfer to the account from which the payment was made, within 2-4 working days from the receipt and verification of the returned product. . We will notify you by email as soon as the product refund has been processed.
The satisfaction of each customer is a priority responsibility for us and that is why we invest all our resources to offer you the best quality when you purchase one of our products. We assure you that all Izabela Mandoiu products are thoroughly checked before delivery, so that they meet the most demanding quality and compliance procedures.
However, in the case of reporting major manufacturing defects, please notify us immediately and by default the products will be returned. In this situation, you can choose either to replace the products or to refund the value of the products, in which case we cover the round-trip shipping.
Any notification regarding the existence of manufacturing defects after a period longer than 3 days from the receipt of the products is considered expired.
If this is your first order on izabelamandoiu.ro and if you have not tried our products, the product that does not fit you in size can be replaced with an identical product, the same model and the same details, an extra size or in the minus. In this situation, the refund of the product value does not apply. The return for the replacement of the size is accepted only once and for a single product, and must be notified within 3 days of receiving the product.
Any notification regarding the inappropriate size after a period longer than 3 days from the receipt of the products is considered expired.
However, in certain situations, we reserve the right to refuse the replacement of products that do not match in size, according to GEO 130/2000 art. 10 lit. c) and/or GEO 34/2014 art. 16 lit. c).
Returns for the wrong size do not apply to products purchased during promotions / products received as gifts.
Returns for the wrong size apply only to customers who have a personal account on izabelamandoiu.ro.
NOTE: Repeated returns for the wrong size are not accepted.
